Warranty and local service

90-Day Maple Frost Warranty

Every eligible refurbished computer includes a 90-day Maple Frost limited warranty for covered hardware defects beginning on the date you receive the product. The battery is excluded from this conventional warranty, which is provided in addition to the legal warranties and consumer rights that apply under Quebec law.

Start a warranty enquiry Review the claim process

90 days

Included at no charge

A conventional warranty with important legal protections alongside it.

The Maple Frost warranty does not replace, restrict, waive or reduce any legal warranty or consumer right. Quebec legal warranties may apply beyond 90 days depending on circumstances such as the product’s age, disclosed condition, normal use and reasonable expected durability.

01 · Coverage

What is covered

The 90-day warranty covers eligible hardware defects or malfunctions that occur during normal use and were not disclosed when the device was purchased. It does not cover the battery.

Battery exclusion: Battery capacity, wear and failure are not covered by the Maple Frost 90-day conventional warranty. Battery details are provided only to describe the device at the time of sale.

Logic board or motherboard
Processor and memory
Internal storage
Display
Keyboard and trackpad
Built-in camera, speakers and microphone
Wi-Fi and Bluetooth hardware
Charging ports and the included power adapter

02 · Limits

What is not covered

The Maple Frost conventional warranty is intended for undisclosed hardware problems arising during normal use. It does not cover the following situations:

Accidental damage, drops, impacts or cracked screens
Liquid or moisture damage
Damage caused by misuse, improper storage or neglect
Damage caused by unauthorized repairs, modifications or upgrades
Lost or stolen products
Cosmetic wear disclosed before purchase
Normal cosmetic changes caused by continued use
The battery, including capacity loss, cycle-related wear or battery failure
Software problems caused by applications, malware, unsupported modifications or customer-installed operating systems
Consumable accessories unless expressly included
Problems caused by incompatible third-party accessories

These exclusions apply only to the Maple Frost 90-day conventional warranty. They do not eliminate any right that cannot legally be excluded under Quebec law.

03 · Resolution

Available solutions

Maple Frost will inspect the device and, when a claim is accepted, provide an appropriate solution based on the circumstances and applicable consumer-protection requirements.

1
Repair
Repairing the device when a covered issue can reasonably be corrected.
2
Replacement
Replacing it with an equivalent refurbished device when appropriate.
3
Refund
Providing a full or partial refund when repair or replacement is not reasonably possible.

The appropriate solution depends on the device, the issue and the applicable legal requirements. The customer may not always be able to select the remedy.

04 · Local claim process

How to make a claim

Warranty requests are handled locally and in person. Contact Maple Frost before bringing in a device so an appointment or service instructions can be provided.

Contact Maple Frost

1Contact Maple Frost within the 90-day conventional-warranty period.
2Provide the order number, device serial number and a clear description of the problem.
3Include photographs or diagnostic information when reasonably requested.
4Wait for an appointment, then bring the device to the agreed Maple Frost pickup or service location.
5Back up personal files and remove personal accounts before handing over the computer whenever it remains operational.

Do not mail or ship a device to Maple Frost. We do not provide shipping labels, courier pickup or mail-in repair service. You are responsible for bringing the device to the agreed local location and collecting it after inspection, repair or replacement.

05 · In-person service

Local inspection and service

All warranty inspections and services are completed locally and in person. Maple Frost will not charge you for a repair covered by the warranty.

If inspection shows excluded damage, misuse or another issue outside the conventional warranty, Maple Frost will contact you before performing any paid repair. No paid repair will be completed without your approval.

Maple Frost will not impose inspection or diagnostic charges that would unlawfully discourage a customer from exercising rights provided by Quebec law.

06 · Your legal rights

Quebec legal warranties

Quebec’s Consumer Protection Act provides legal warranties that apply automatically and free of charge. The product must be fit for its ordinary purpose, remain usable for a reasonable period considering its age, condition and terms of sale, correspond to its description and be free from undisclosed hidden defects.

These legal warranties are separate from the Maple Frost 90-Day Warranty and may apply after the 90-day period has ended.

Learn about computer warranties from Quebec’s consumer protection office

Fair, prompt and transparent

Service backed by a careful refurbishment process.

Maple Frost stands behind its refurbishment process and will handle warranty requests fairly, promptly and transparently through its local, in-person service process.